About Rover Gear: Meet our very own line of unique and dependable walking essentials: Rover Gear. Each product was thoughtfully designed with input from pet industry experts and dog walkers in the Rover community. After multiple prototypes and testing for fit and durability, we created a line of dog walking gear that prioritizes safety, comfort, and ease of use.
What the experts are saying: "Leaving no trace behind is part of being a pet parent so I love the fact I’m no longer carrying the poop bags but my bag buddy is, less stuff in my hands means more attention on my dog during our walks together." - Nicole Ellis, Certified Professional Dog Trainer and engaged as a member of Rover's Pet People Panel
We offer returns and exchanges within 60 days of receiving your order. You can return your item and receive a refund to the original payment method or exchange your item for something new.
Please note: When returning an item, a $6 return shipping fee will apply. Consumables are not eligible for returns. We do not accept returns on personalized items. If you typed your personalization incorrectly, please let us know within 7 days of receiving the item and we will send you a one-time code for 50% off this item so you can reorder.
We stand behind our Bag Buddy and hope you and your dog love using it! That’s why we offer a one-year warranty to replace your harness if defective. Our warranty does not include:
- Damage from chewing
- Lost or stolen
- Exhibiting normal wear and tear, including fading
- Items that were donated, sponsored, or given as a free promotion
- Intentional damage
- Damage caused by human error
- Items that are simply dirty
- Replacement items provided under this guarantee.
To exercise your warranty, please contact firstname.lastname@example.org. You can also return or exchange your Bag Buddy for any reason within 60 days of purchasing—just be sure it’s in new condition, with the original packaging, and that you return it where you purchased it from.
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