FAQ


Product Questions: 

Q: How do I make sure I order the right size? 

A: Reference the sizing charts on each product’s page when ordering.

Q: Do you sell Rover.com gift cards? 

A: We do not sell gift cards for the Rover store or Rover.com. 

Q: What do I do if something I want is out of stock? 

A: Reach out to store@rover.com with any restock requests. We cannot guarantee the products will be restocked, but the request will be shared with the team.

Q: Where do I locate my unique URL link and Promo code to include on promotional materials? 

A: Check out this Rover help article to learn where to find your unique URL link and Promo code.


Refund and Replacement Policy:

Q: What is your Refund and Replacement Policy? 

A: Please reference the Store Policies page for information. 

Q: I received my business promotional materials and I accidentally typed in the wrong personalization information. Can this be refunded and fixed? 

A: Unfortunately we are unable to refund or exchange product with personalized information (promo cards, lawn signs, etc.). Please double check promotional material customization before placing order. 

Q: What should I do if my item arrived defective? 

A: We strive to offer the best quality product, but on rare occasions slips occur that are not up to our standards. We are so sorry that your item arrived in less than desirable condition! Please inform us at store@rover.com within 30 days of your purchase and our team will work with you to determine next steps. Reference Store Policies page for more information.



Shipping: 

Q: When will my order ship out?

A: We ask for 1-2 business days for our team to pack & ship your full order. You should receive an email with your order’s shipment tracking information. Please remember, our shippers don’t pick up orders on weekends. If you receive a tracking number on a Saturday or Sunday, the shipper will not have possession of that package until the next business day. Your order should arrive within 3 to 8 business days after it ships. Sometimes depending on what is in your order there may be two shipments - make sure to keep an eye out for an additional email just in case! 

 

Q: Why did I receive two tracking numbers? 

A: The items in your order may be shipping from two locations, we want to ensure that you will be able to track both shipments! 

 

Q: Where do you ship to? 

A: The Rover Store currently sells and ships product to the United States. We currently are not able to sell products outside of the US, including US territories.