FAQ:
We are available Monday-Friday, 9am-5pm PST
Please file a support claim as soon as possible so we can help change this for you! Unfortunately we are unable to change the address for your order once the items have been shipped and are in transit.
You should receive an email with your order’s shipment tracking information. Please keep in mind, our carriers don’t pick up orders on weekends. If you receive a tracking number on a Saturday or Sunday, the carrier will not have possession of that package until the next business day. Sometimes depending on what is in your order there may be two shipments - make sure to keep an eye out for an additional email just in case!
We do ship from three separate locations, therefore there may be a delay in receiving the entire order. Please check your email for any shipment information sent from the Rover Store. If your shipments have been delivered and you have not received your package, please create a support ticket so we can investigate!
Complete the customer contact form on this page and the reason for the return request in order to help us expedite the process. If the item is not as expected or damaged, please provide an image with the support claim. We are able to provide a return shipping label for a $6 fee, otherwise you are able to utilize your preferred shipment method but will be responsible for all return shipping costs.
Please make sure to read the Rover Store's full returns & exchanges policy here.
Check out the rest of our FAQ at this link.
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Additional Resources:
- Rover Store FAQ Page
- Returns & Exchanges Policy
- Rover Store Policies Page
- Got a request for our Breed Shop? Send a suggestion to us here.
- Interested in wholesale? Submit an inquiry here.
