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Rover.com Gift
Card Terms and Conditions
Last updated: September 1, 2017
Purchase. The Rover Gift Card
program allows you to purchase and send a virtual Rover.com Gift Card (“Gift
Card”) via email, for redemption and use on the Rover.com platform in the
United States. Gift Cards can be purchased
via the Rover Store, located at http://store.rover.com/ and/or other
online merchants, but are redeemable only for pet care services on Rover.com
and not for goods in the Rover Store or anywhere else. Once purchased, Gift Cards are non-returnable
and non-refundable, except as required by law.
Use. Gift Cards may be redeemed only toward the
purchase of eligible pet care services provided by Rover’s affiliated service
providers in the United States through the Rover.com website and/or its related
software applications (the “Services”). All
Services are not available in all locations.
Use of Services is subject to Rover’s Terms of Service located at https://www.rover.com/tos/. Once a Gift Card has been added to a
redeemer’s Rover.com account, the funds on it will not expire, and there are no
fees associated with its use. The redeemer
may be required to add a secondary payment method to use the Gift Card. Gift Card balances will be automatically
applied when Services are booked. Any
unused Gift Card balance will remain in the redeemer’s Rover.com account in the
form of a Gift Card. If Services
purchased exceed a redeemer’s Gift Card balance, then the redeemer must pay the
difference, using another payment method in his or her account.
Limitations. Gift Cards can be
purchased and redeemed only in the United States and may be used only through a
registered member account in good standing on Rover.com. Gift Cards cannot be used to purchase other
Gift Cards, and unused Gift Card balances may not be transferred from the
redeemer’s Rover account to another Rover account. Gift Cards cannot be reloaded, resold,
transferred for value or redeemed for cash, except to the extent required by
law.
Account Corrections.
Rover reserves the right to correct any Gift Card balance in a Rover
account at any time in the event of a clerical, accounting, or similar error.
Risk of Loss. The
risk of loss and title for a Gift Card passes to the purchaser upon Rover’s
electronic transmission of the Gift Card to the purchaser or designated
recipient. Once issued, Rover is not
responsible for the loss, theft, destruction or unauthorized use of any Gift
Card.
Fraud. In the event of suspected
fraud, Rover reserves the right to refuse to issue or honor a Gift Card or to
terminate any other obligations under these terms and conditions.
Limitation of
Liability.
ROVER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS,
INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL,
YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT
CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE
EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR
ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU.
Arbitration. Any dispute or claim relating in
any way to Gift Cards will be resolved in accordance with the Arbitration
Agreement section of Rover’s Terms of Service located at https://www.rover.com/tos/.
Other Terms. When you purchase, receive or
redeem a Gift Card, you agree that the laws of the State of Washington, without
regard to principles of conflict of laws, will govern these Gift Card Terms and
Conditions. Rover reserves the right to
change these terms and conditions from time to time in its discretion, with any
such changes to be effective when posted on the Rover Service. Gift Card use is also subject to Rover’s Terms
of Service (https://www.rover.com/tos/) and Privacy Policy (https://www.rover.com/privacy/).
If you have any
questions or concerns about the status of a Gift Card, please call customer
support at 888-453-7889.